March 19, 2015
Premera Blue Cross, a Blue Cross and Blue Shield company, announced that it was the target of a sophisticated cyber attack. Although we have not yet received data from Premera, there is reason to believe that some members covered by Arkansas Blue Cross, Health Advantage, or whose benefits are administered by BlueAdvantage Administrators of Arkansas, may have had some personal information accessed.
These members would have received health care services at any time since 2002 in Washington or Alaska, where Premera processed the claim. Affected members will be notified by letter in the next several weeks and will have the opportunity to enroll in free credit monitoring and an identity theft protection program, provided by Premera. Visit premeraupdate.com to learn more.
We take seriously the protection of our members’ information and are committed to helping our members through this incident. We will continue to update members as more information becomes available.
February 27, 2015
As many of our members know, Anthem, Inc., a Blue Cross and Blue Shield company,
experienced a sophisticated cyber attack recently that allowed hackers access to
members' personal information, including information of some of our members at Arkansas
Blue Cross and Blue Shield, BlueAdvantage Administrators of Arkansas and Health
The member information accessed was limited to personal identification data and
includes names, dates of birth, addresses, telephone numbers, emails, health plan
ID numbers, and a small percentage of Social Security numbers (SSN). According to
Anthem, no member credit card, claims or medical information was compromised. Anthem
and Arkansas Blue Cross are in the process of notifying these members and letting
them know that Anthem is offering free credit monitoring and ID theft protection
The cyber attack that Anthem experienced appears to have begun in early December
2014, but was not detected by Anthem until January 27, 2015, due to the fact that
the unknown intruder used a system identity and password of an Anthem database administrator
that had been hijacked; it took Anthem several more days, to January 29, 2015, before
it was able to determine that an internal database at Anthem had, in fact, been
Arkansas members affected
Anthem has notified us that 17,050 Arkansas residents covered or administered by
Arkansas Blue Cross, BlueAdvantage or Health Advantage have been affected; only
eight with Social Security number disclosure.
Additionally, 144,865 Arkansas residents covered by Anthem or another Blue Plan
have been affected.
Anthem states where claims were processed
All Blue Cross and Blue Shield companies work independently. However, Anthem serves
as the claims processor for health care services received in the 14 states where